Complaint Resolution Virtual Assistant
Your dedicated VA handles unhappy customer threads with empathy and your defined refund or resolution policy, documenting each outcome in the customer record in Zendesk, HubSpot, or your CRM.
What your complaint resolution VA handles
Handles unhappy customer threads with empathy and your refund or resolution policy, documenting each outcome in the customer record.
Your dedicated VA works on complaint resolution tasks every week inside your existing tools. You do not share passwords; you grant access through delegate roles or collaborator invites. Every week you get a short written update on what was done, what is in progress, and what is next. No time tracking. No billing surprises. One person, one focus.
This service is part of the Virtual Assistance pillar. If you need work from related areas within Virtual Assistance, your VA can cover those tasks within the same plan. You define the scope on the discovery call and we match you with a VA who has done this type of work before.
Book a 20-minute call
Tell us your business and the complaint resolution tasks you want to delegate.
We match you with a VA
Inside 48 hours you have one dedicated person who has done this type of work before.
Sign the NDA and grant access
We work inside your tools using the lowest permission level needed to do the job.
Work ships by day two
Your VA sends a written summary at the end of each week.
Complaint Resolution questions
Can the VA issue refunds or credits on my behalf?
Will the same person work with me every week?
How fast can we get started?
What does a Virtual Assistance plan cost?
Ready to hire for Complaint Resolution?
Book a free call. We scope your complaint resolution workload, sign NDA, and match one dedicated VA. Live in 48 hours.