Question 1

What does a virtual assistance plan cover?

Accepted Answer

One plan covers admin, inbox, calendar, customer support, lead generation on your behalf, appointment setting, CRM management, and bookkeeping support. You choose the categories to prioritize at kickoff, and we adjust each month.

Question 2

Will the same person work with me every week?

Accepted Answer

Yes. One dedicated VA works with you every week, learning your tone, tools, and process. We document a backup VA for leave so your work does not stop.

Question 3

Can my VA work inside my email and tools directly?

Accepted Answer

Yes. We add your VA as a Gmail delegate or Outlook delegate with least-privilege roles. No password sharing. You control access from your own settings.

Question 4

Is the lead generation work done on my behalf?

Accepted Answer

Yes. Your VA researches prospects, builds lists, runs LinkedIn outreach and cold email on your behalf, qualifies replies, and logs everything in your CRM. You review the pipeline and take the conversations.

Question 5

How quickly can we start?

Accepted Answer

Most clients go live in 48 hours: discovery call, NDA signed, VA matched, tool access added, first tasks running by day two.

Question 6

Can my VA handle customer support tickets?

Accepted Answer

Yes. Your VA works inside Zendesk, Intercom, Help Scout, or your inbox, answering tickets in your brand tone. Escalation rules are agreed at kickoff so you only see what needs a decision.

Question 7

Do you handle bookkeeping or accounting?

Accepted Answer

We handle bookkeeping support tasks: invoice management, expense tracking, receipt organization, and routine QuickBooks or Xero entry. Full accounting, tax filing, and licensed CPA work are outside scope.

Question 8

What does a virtual assistance plan cost?

Accepted Answer

Plans start at $299 a month for Virtual Assistance. Exact tier pricing is shared on a quick discovery call. All plans are month-to-month with no long contract.